Shipping policy

Shipping Policy

【Domestic Shipping】

Orders will be shipped sequentially after the order details and payment have been confirmed.

Shipping methods, shipping fees, and estimated delivery dates may vary depending on the order details, shipping destination, and other factors. Please check the checkout page for the latest shipping fees and delivery terms.

【Processing and Shipping Time】

For standard shipping, orders are generally scheduled to be shipped within approximately 3 to 5 business days after the order and payment have been confirmed.

Expedited shipping options may be available for customers who require faster delivery. Please refer to the checkout page for available shipping methods and applicable fees.

Please note that additional time may be required depending on the status of product inspection, grading verification, packaging, or other necessary procedures.

Saturdays, Sundays, public holidays, the New Year holiday period, and other days on which our company is closed are not counted as business days.

【Shipping Fees】

Shipping fees vary depending on the shipping destination, shipping method, order value, and other factors.

Please review the shipping fee displayed on the checkout page before completing your order.

【International Shipping】

International shipping may be available depending on the destination country or region.

Please refer to the checkout page for available countries and regions, shipping fees, and applicable delivery terms.

For international shipments, customs duties, import taxes, value-added tax (VAT), customs clearance fees, or other charges may apply in the destination country or region.

Please review the terms and shipping method displayed at the time of your order for information regarding the handling of these charges.

【Delivery Delays】

Delivery may be delayed due to weather conditions, traffic conditions, circumstances affecting the shipping carrier, customs procedures, natural disasters, or other circumstances beyond our control.

【Shipping Address】

Before completing your order, please make sure that the recipient's name, postal code, address, telephone number, and other shipping information are correct.

We may not be able to accommodate changes to the shipping address after the order has been shipped.

【Contact】

If you have any questions regarding shipping, please contact us through our inquiry service.

R&M Natural Diamonds Co., Ltd.

H1O Nihonbashi Kobunacho II, 3F, Room 303
2-5 Nihonbashi Kobunacho, Chuo-ku
Tokyo 103-0024, Japan

Telephone: 03-6822-8686